Social Security website crashes when agents push users online
The Social Security Administration said it is investigating the cause of a recent incident that has prevented beneficiaries from accessing online accounts after the portal has temporarily gone down.
According to a system notification sent to agency employees, the MySSA portal, which allows Social Security recipients to manage benefits online, experienced a “complete outage” Monday morning.
“There have been some recent incidents affecting ‘My Social Security’ and we are actively investigating the underlying causes,” SSA spokeswoman Nicole Tigman said in a statement. She said the website itself remains operational during the incident, but “some people may have experienced the issue of signing in to their own personal ‘My Social Security’. account. “
The outage is the latest in a series of former system crashes that have occurred in recent weeks. Agents push users up to online and in-person services, get away from phones, increase efficiency and crack down on suspicious fraud.
The Monday morning outage also affected many other cloud and internal systems used by agents.
Social Security systems and databases are an important goal of Elon Musk’s government efficiency as they seek to find waste and fraud from federal officials. The Musk team is trying to access the Social Security number, name and date of death, as well as the date of birth and death of the program’s beneficiaries.
With the Doge team built into the agency, SSA has deployed a series of measures that have been billed as efforts to minimize fraud and improve efficiency. Over the weekend, agents rolled out new features that allowed Social Security beneficiaries to upload documents and forms without the assistance of agency technicians.
Doge is expandingAt least 10 staffTo the Social Security Agency to identify waste. However, the agency’s data does not support widespread fraud claims from 2015 to 2022, according to a general report from last year.
This story was originally introduced Fortune.com