Instagram users pleading for a massive ban and pointing their fingers at AI

Instagram users have been complaining for weeks about a massive increase in accounts being accidentally banned or suspended. Many suspect that the issue may be related to the use of AI automation without direct evidence.

To date, Meta has not provided a record statement to date.

A growing number of social media posts, including sites like Reddit and X, have found that Instagram users have reported that their accounts have been banned despite not violating the company’s terms of service or other policies. Additionally, when they filed an appeal to review the account, some allegedly had no response.

Others point out that there is no other way to contact members of Meta’s support team directly, leaving them tempered what to do next.

“I have already submitted multiple appeals, uploaded my ID and tried to reach out to the meta through all official channels, but I’m completely ignored. I wrote it One Reddit user (U/Dyrovicious) about banning personal Instagram accounts.

(You should be aware that Meta provides Verified Account Subscriptions for creators and businesses that provide priority access to customer service. )

Instagram Reddit Community’s The top post is almost entirely focused on the banned wave, and is a few weeks ago. In X, the user is I’m flooded with Instagram reply By lamenting that the company will do something about suspending its account, or at least publicly acknowledge the matter. change.org petition There are currently over 4,000 signatures regarding the ban.

The situation is very nervous so some of it is now Threatening to file a class action lawsuit Regarding meta against the prohibition.

Of course, large internet companies inevitably encounter a certain number of false positives due to their reliance on automated moderation systems. However, the ban on excessive numbers is a more recent focus, and many quickly suspect that AI is at fault.

For example, Pinterest was facing a similar problem with a mass ban earlier this year. This caused users to complain that their actions and posts were not violating the company’s policies. I also had one group of users I was threatened Legal measures against the ban at the time. Finally Pinterest in May Recognised A mass ban is a mistake caused by an “internal error”, but do not identify the exact cause. The company argued that the error was not due to AI moderation.

With Instagram, the problem not only affects the personal use of the app, but also the people’s livelihoods.

“This is my living and my full-time job. I rely heavily on Instagram for the lead.” I wrote one Reddit user (u/paigejust) About their suspension.

“This ban directly impacted my business and all the hard work and branding I spent many times on my business, the gym and my students,” says Gym Owner at Reddit (U/Courtshaw) Share.

Without access to internal comep data, it is difficult from the outside to know whether recent bans represent a typical rise in the number of false positives. To date, Meta has not publicly acknowledged this issue.

Additionally, some affected Instagram users report that they are falsely prohibited due to serious crimes, including CSE (sexual exploitation of children). They are It was pointed out This is a career, a reputational accusation, and it makes them very concerned.