How SynthflowAI passes through noise in large AI voice categories
Since then, the conversational AI market has exploded chatgpt Released in November 2022 and is expected to grow to almost Global industry by 2031 $50 billionaccording to Marketsandmarkets.
Synthflow AI It’s just one of many companies that stand out in this space because it focuses on enterprise grade and easy to set up.
Based in Berlin, Synthflow is a codeless platform that allows companies to build and deploy customized, white-label voice AI customer service agents. Launched in 2023, the company has attracted over 1,000 customers and processed over 45 million calls.
Startup voice agents are HIPAA and GDPR compliant and can be plugged into over 200 integrations with other enterprise platforms such as Salesforce, Twilio, and Hubspot.
Co-founder and CEO Hakob Astabatsyan told TechCrunch that he and his co-founder Albert Astabatsyan (now CPO) and now CTO Sassun Mirzakhan-Saky began messing around with Openai’s ChatGPT API in early 2023, finding potential ways to build No-Code Business applications on AI models.
They started with text-to-text AI bots and then tried to build voice bots. When they realized how difficult the voice was, they were thrilled at the possibility.
“Our God, I realized that the voice is really complicated. By actually making AI speak in real time, and having this 400ms latency and handling the interruptions, it turns out to be something like that complicated task.” “We fell in love with this issue. We’re looking, we’re going to work with just the voice bots from now on.”
The group formed Synthflow, spending the rest of 2023, launching the first version of the product in early 2024, then released enterprise-grade high-tech at the end of the year. According to Astabatsyan, the company grew 15 times last year and has seen it retained more than 90% from its corporate customers.
“We process 5 million calls every month,” he said. “Last year, it was like we didn’t know a million, two million people, and we started growing very quickly. This is where Synthflow started to really get better because we had this speed.”
The startup recently recruited the $20 million Series A round led by Accel to participate from existing investors Atlantic Labs and Singular. Astabatsyan said the company has raised this recent round so that it can expand its team, boost research and development, and open its first US office in an undecided location.
Accel partner Luca Bocchio told TechCrunch that the Accel team had been tracking Synthflow since they began developing their first product. What stood out for Bocchio was the founding team drive and an early push to build enterprise-friendly integrations.
“This team actually had a strong opinion that Getgo actually has on creating depth and broad integration through technology at scale across the tools companies use to actually provide corporate-grade compliance,” Bocchio said.
Regardless of the company’s traction, conversational AI appears to be positioned to be a tough category. Many other companies have built the space Brett Taylor’s Sierraraised $285 million from VC, It’s kindraising more than $50 million in venture capital, to name a couple.
“AI moves very quickly, and sometimes things happen faster than expected,” Astabatsyan said. “But it’s very clear to us. We’re at this stage in an age where we’re fitted into the post-product market where we know who our customers are. We have a pretty clear idea of what our product roadmap is and where we want to be in the next 3-5 years.”