Social Security Agency will launch prevention measures
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Social Security Agency (SSA) Implemented anti-fulard tools To protect customers who file claims over the phone following Elon Musk’s warning that scammers are targeting agency call-inlines to steal profits.
The agency has launched a measure that, according to the SSA, “identifies suspicious activity in telephone billing by analyzing patterns and anomalies within individual accounts.”
The agency said if the technology detects irregularities, the individual will be required “to complete in-person identification to continue processing the claim.”
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The agency will also perform identity verification for all in-person billing.
Signs can be seen outside the Social Security Department building in Burbank, California. (Photo by Valerie Macon via Getty Images/Getty Images/AFP)
Social Security Commissioner Leland Dudeck said the move is a way to modernize how agents can “help both security and accessibility.”
“These updates improve our ability to detect and prevent fraud and provide more flexible options for people to access their interests,” Dudek said.
According to SSA, the change will help to “keep the security of the service while continuing to expand access to customers who may not be able to submit online or visit the office in person.”
While appearing on Fox News last month.”Special Report with Bret Baier“Masks and other members of the Ministry of Government Efficiency (DOGE) said the social security sector is a daily call from people trying to change the destinations of legal recipients’ direct deposits in order to steal their interests.
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“In Social Security, one of the first things we learned is getting daily calls from people who are trying to change their direct deposit information,” says Doge engineer Aram Moghaddassi. “So, if you want to change your bank account, you can call Social Security. We’ve learned that 40% of the calls they get are from scammers.”
The agency said if the technology detects irregularities, the individual will be required “to complete in-person identification to continue processing the claim.” (Annette Riedl / Picture Alliance by Getty Images / Getty Images)
Baier asked Musk in particular. Doge’s efforts This can lead to inadvertently losing payment of benefits for legitimate Social Security recipients. However, Musk responded that the group’s efforts would help ensure beneficiaries get the payments they deserve.
“In fact, what we’re doing is in their interests. As a result of Doge’s work, legitimate people will receive more Social Security,” Musk said. “I want to emphasize that: as a result of Doge’s work, it is a legitimate one. Social Security Recipients You’ll receive more money.
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After a two-week transition last month, SSA has performed a “stronger identification proofreading procedure for both benefit claims and direct deposit changes.” As part of the changes, the agency has begun implementing online digital identity proofs and face-to-face identity proofs.
For example, individuals who are not or cannot use the institution’s online My social securityThe service can start claiming benefits over the phone. However, the claim cannot be completed until the individual’s identity has been verified in person.
Eric Revell from Fox Business contributed to this report.