United customers went anywhere after the pilot had to forget his passport and return a China-bound plane back to San Francisco
- United Airlines Flight 198 Service from Los Angeles to Shanghai carried 257 passengers and 13 crew members, forcing one of the pilots to turn around when they realized they had forgotten their passport. United said luck “Customers were provided with meal vouchers and compensation.”
On Saturday, March 22nd, one of the pilots operating the plane, which had over 250 passengers from Los Angeles to Shanghai, had forgotten their passport, so they had to fly around about two hours later.
“The pilot didn’t have a passport,” United said. luck In a statement. “We arranged for the customer to take the customer to their destination that night, and the customer was provided with meal vouchers and compensation.”
United did not respond luckI have a question about the details of compensation, but one passenger I said CNN They received two meal vouchers, totaling $30 after the plane landed in San Francisco.
there was Countless instances of passenger Criticism United Airlines is an airline that surrounds service issues, even within the past few days. This past weekend, mad men Star January Jones called United to offer a $15 food voucher to compensate passengers 16 hours flight delay. Also, women on weekends I took him to Tiktok Her 21 month old son shares how his son with complicated needs was treated by staff. Even the crew and plane captain are said to have requested that she take her son away from his ventilator for takeoff.
United Airlines Ranked 8th out of the top 11 airlines in the US The latest American Customer Satisfaction Index (ACSI) survey. This was the only airline on the list that actually saw its customer satisfaction rankings decline from 2023. All other airlines have increased.
This story was originally introduced Fortune.com