Watch the Social Security Bureau’s AI training video

Inside chaos and A dramatic change Elon Musk’s so-called Social Security Agency (SSA) Government Efficiency Bureau (DOGE)employees are currently being asked to integrate the use of generated AI chatbots into their daily work.

But before any of them use it, they all need to watch a four-minute training video featuring animated four-fingered women roughly drawn in a style that doesn’t look good on websites created early in the century.

Apart from the graphics of the Web 1.0 era that have been adopted, this video fails with the main purpose of notifying SSA staff about one of the most important aspects of using chatbots. Do not use Personally Identifiable Information (PII) when using your Assistant.

“Apologies for surveillance in training videos,” the SSA wrote in a fact sheet about the chatbot that was shared by an employee in an email last week. A fact sheet reviewed by Wired adds that employees using chatbots should “reduce uploading PII to chatbots.”

Working on chatbots called agency support companions began about a year ago long before masks and doges arrived at the agency. The app has undergone limited testing since February before being deployed to all SSA staff last week.

Announced availability to all staff this week, and in an email reviewed by Wired, the agency wrote that the chatbot is “designed to help employees with everyday tasks and increase productivity.”

Several SSA employees, including front office staff, are too busy with real work to completely ignore emails about chatbots. Reducing staff at SSA offices. Others said they temporarily tested the chatbot and were immediately impressed.

“To be honest, no one really talks about it,” one source tells Wired. “I’m not sure if most of my colleagues have even seen the training videos. I was playing around with the chatbot a bit, and some of the responses I received were incredibly vague and inaccurate.”

Another source said the colleague was laughing at the training video.

“I could hear my colleagues tease the graphics. No one I know (using it), and it’s so clumsy and bad,” the source says.